Few things are as frustrating as having your PlayStation 5 stolen. Not only is it a pricey piece of tech, but it also holds countless hours of gaming progress, personal data, and even payment information. If you’re facing this nightmare, here’s a guide to help you take steps toward recovering your PS5—or at the very least, make it unusable for whoever took it.

Step 1: Contact the Correct PlayStation Support Team

PlayStation has regional support, meaning the team you’ll need to contact varies based on the serial number of your PS5. For example, if your serial number starts with “EU,” you’ll need to reach out to UK support. Do some quick research to identify the appropriate support region for your console before you proceed.

Step 2: Prepare Important Details to Prove Ownership

Once you’re ready to contact PlayStation support, have the following information on hand. These details will help verify your ownership and make the support process smoother:

• PSN Account Details: Take a screenshot or have your PSN account information accessible.
• Purchase Receipt: PlayStation support will need proof that your PS5 was purchased through an authorized retailer. This means your receipt should show the vendor’s name, purchase date, and ideally the PS5’s serial number.
• Police Report Information: File a report with your local police department and record the details. This includes your country, city, police station name, report date, and the official report number.
• MAC IP Address of Your PS5: This is a key piece of information PlayStation support may require. Here’s how you can retrieve it:
  1. Power on your PS5 (without a disk in the drive).
  2. Go to the settings icon (gear icon) at the top right of the home screen.
  3. Navigate to System > System Software > Console Information.
  4. Locate and note down the MAC IP address of your console.

Recording your MAC IP address now and saving it somewhere secure can save you valuable time and effort if your PS5 ever goes missing.

Step 3: What PlayStation Support Can Do if Your PS5 is Stolen

PlayStation support generally won’t track stolen devices, but they can disable it remotely, making it useless to anyone else. This effectively “kills” the PS5, rendering it unplayable. While this won’t return the console to you, it does give you some peace of mind knowing it can’t be used.

Alternatives: Is Tracking Your PS5 Possible?

While PlayStation support itself won’t actively track your PS5, there may be other methods you can explore to track it on your own. If you’d like to know more about these options, let us know, and we might create a separate guide covering potential ways to locate your PS5.

Support from Authorized Retailers

If you purchased your PS5 from us and it ends up getting stolen, feel free to reach out. We’ll assist you in connecting to the appropriate support region and provide guidance on what to do next.

In Summary

Losing a PS5 is tough, but by acting quickly, providing thorough information to PlayStation support, and keeping key details like your MAC IP address recorded, you have some tools to deal with the situation. For any further questions, feel free to drop a comment below, and until next time—stay safe k and stay golden!

• Share this post: