Instant..
As a phygital retail store, we cater to the growing demand for instant, right-here-right-now experiences. Customers operate in a world where instant gratification and immediate service are minimum standards.
57% of customers are willing to switch brands if we fail to anticipate or meet their needs promptly. We aim to provide the right products and services to the right customer at the perfect time.
Connected & Engaging!
Our Phygital Shopping Experience
Embracing a phygital approach means engaging customers on multiple levels, seamlessly blending physical shopping with digital experiences. We achieve this through our online store and personalized video shopping sessions with an in-store brand community representative, creating a two-way conversation. Customers feel connected to our offerings, knowing we understand and value their needs.
We ensure the same quality experience is maintained when customers visit our physical store after an interactive online experience. With 63% of shopping journeys starting online, our digital presence is essential.
Creating Engaging and Interactive Phygital Experiences
If customers don’t recognize or engage with our phygital efforts, it may be falling short in interactivity and engagement. That's why it's crucial to make our phygital experiences both convenient and enjoyable.
To achieve the best results, we ensure immersive digital moments on our website are tailored to the right visitors, while offering attention-grabbing physical experiences in-store. We focus on making our phygital interactions fun, interactive, and convenient for all.
About our services
Today's consumers demand a seamless and convenient shopping experience, whether online or in-store. Our phygital strategy meets these expectations by combining physical and digital options to suit various consumer preferences.
Fast delivery
Delivery times will vary based on the shipping address and chosen delivery option. Customers can expect same-day delivery within Nairobi and its surrounding areas, next-day delivery outside Nairobi, and 2 to 3 business days for deliveries outside Kenya.
PreOrder, Back Order Guarantee
Our phygital approach includes guarantees for preorders and backorders. When you place a preorder, you’re assured priority fulfillment once the product becomes available. For backorders, we commit to keeping you informed of your order's status and will fulfill it as soon as stock is at hand.
10/6 Support
Our service support is available 10 hours a day, 6 days a week Mon - Sat, from 8:30 AM to 6:30 PM. You can reach us via phone call or WhatsApp chat at the following numbers: +254 724 925236, +254 114 948486, +254 114 243376, and +254 115 343779.